Wednesday, 20 August 2008

Urgent-only service from district council as it moves into new headquarters

PEOPLE are being advised that West Somerset Council will not be able to provide its full range of services on the day the authority moves into its new headquarters next month.
A reduced service will be available on Friday, September 5, while staff relocate to their new offices a few yards away in Killick Way, Williton.
The council’s acting head of paid service, Adrian Dyer said: “There will be staff in the customer centre and the current offices in Williton who will try and assist with urgent inquiries.
“However, they will not be able to take payments such as council tax or business rates because the IT systems will be closed down.
“We will be working over the entire weekend to restore the IT systems and anticipate that full service will be resumed from 10 am on Monday, September 8.
“We urge anybody who feels this may cause them hardship to get in touch with our customer services team on 01643 703704 as soon as possible so we can help to resolve any issues.”
Information on services will be available on the council’s website at throughout the weekend as this will not be affected by the move.
However, the telephone service will be limited and staff from all service sections, with the exception of customer services, will not be available on September 5.
Mr Dyer said: “We would appreciate it if people who need to make payments or need appointments with service staff call us now to arrange a convenient time.
“We ask people only to phone or visit the offices on Friday, September 5, if their call is urgent. We would like to thank people in advance for their patience.
“I would also like to take this opportunity to reassure people that the customer centre in Minehead is not closing.
“Like the new offices in Williton, it will be open for business on Monday, September 8.”
The council’s main contact number will remain the same - 01643 703704 - although the postal address will change to West Somerset House, Killick Way, Williton, Somerset, TA4 4QA.
West Somerset House will be open for business from 10am on Monday, September 8, and will then revert to its usual opening times of 8.30 am to 5 pm on Monday to Thursday, and 8.30 am to 4.30 pm on Fridays.
The customer centre in Summerland Road, Minehead, will be open from 9 am to 5 pm daily and can be contacted on the same telephone number.
  • Our photograph shows West Somerset House under construction in Killick Way, Williton. Photo submitted.

No comments:

Post a Comment

Note: only a member of this blog may post a comment.